PRIVACY POLICY

At SYSTER, we take your privacy seriously. This policy explains what personal information we collect, why we collect it, and how we use it. We keep things simple and only collect what we genuinely need.

1. Who we are

SYSTER is a professional services and consultancy firm operating through www.syster.company. We are the data controller for the personal information collected through this website.

If you have any questions about this policy or how we handle your data, please contact us at: hello@syster.company

2. What information we collect

We may collect the following types of personal information:

  • Contact details — your name and email address when you submit an enquiry or contact form

  • Account information — your name, email address, and a password when you create a user account

  • Usage data — basic technical information about how you use our site, such as pages visited and time spent, collected via cookies or analytics tools

3. Why we collect it

We only collect your information for specific, legitimate reasons:

  • To respond to your enquiries and provide the consultancy services you have requested

  • To manage your account and give you access to relevant areas of the site

  • To improve our website and understand how visitors use it

  • To send you updates or information you have asked to receive

4. Legal basis for processing

We process your personal data on the following legal grounds:

  • Contract — to fulfil a service you have requested or entered into with us

  • Legitimate interests — to operate and improve our website and services

  • Consent — where you have explicitly agreed, such as signing up to receive communications from us

5. How we store and protect your data

Your data is stored securely and we take reasonable technical and organisational steps to protect it from unauthorised access, loss, or misuse. We retain your data only for as long as necessary to fulfil the purposes set out in this policy, or as required by law.

6. Sharing your data

We do not sell or rent your personal data to third parties. We may share your data with trusted service providers who help us run our website and deliver our services (for example, email or hosting providers). These providers are only permitted to process your data on our behalf and in line with this policy.

We may also disclose your data if required to do so by law.

7. Cookies

Our website may use cookies to help it function properly and to understand how it is being used. You can control cookie settings through your browser. Disabling cookies may affect some features of the site.

8. Your rights

Under UK data protection law, you have the right to:

  • Access the personal data we hold about you

  • Request that we correct any inaccurate information

  • Ask us to delete your data, where we have no lawful reason to retain it

  • Object to or restrict how we process your data

  • Request a portable copy of your data

To exercise any of these rights, please contact us at hello@syster.company. We will respond within 30 days. You also have the right to raise a concern with the Information Commissioner's Office (ICO) at www.ico.org.uk.

9. Changes to this policy

We may update this policy from time to time. Any changes will be published on this page with an updated date at the top. We encourage you to check back periodically.

TERMS OF USE

Please read these terms carefully before using our website or services. By accessing www.syster.company or creating an account, you agree to these terms. If you do not agree, please do not use the site.

1. About us

These terms apply to SYSTER, a professional services and consultancy business operating through www.syster.company. References to 'we', 'us', or 'our' refer to SYSTER.

2. Using our website

You agree to use this website lawfully and in a way that does not infringe the rights of others. You must not:

  • Use the site for any unlawful or fraudulent purpose

  • Attempt to gain unauthorised access to any part of the site or its systems

  • Post or transmit any content that is harmful, offensive, or misleading

  • Scrape, copy, or reproduce content from the site without our permission

3. User accounts

If you create an account on our site, you are responsible for keeping your login details secure. Please notify us immediately if you suspect any unauthorised use of your account.

We reserve the right to suspend or close accounts that are used in breach of these terms.

4. Our services

We offer professional consultancy services. Any specific terms relating to a particular engagement or project will be set out in a separate agreement or proposal between us and you. In the event of a conflict between those terms and these, the specific agreement will take precedence.

5. Intellectual property

All content on this website — including text, graphics, logos, and design — belongs to Syster or our licensors. You may not reproduce, distribute, or use our content without written permission, except for your own personal, non-commercial reference.

6. Links to other websites

Our site may contain links to third-party websites. These are provided for convenience only. We have no control over the content of those sites and accept no responsibility for them or for any loss arising from your use of them.

7. Limitation of liability

We provide this website in good faith, but we cannot guarantee it will always be available, accurate, or free from errors. To the fullest extent permitted by law:

  • We exclude liability for any indirect or consequential loss arising from your use of the site

  • Our total liability to you in connection with the site will not exceed the amount you have paid us, if anything, in the 12 months before the relevant claim

Nothing in these terms limits our liability for fraud, death, or personal injury caused by our negligence.

8. Governing law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

9. Changes to these terms

We may update these terms from time to time. Changes will be posted on this page with an updated date. Continued use of the site after changes are posted means you accept the updated terms.

10. Contact us

If you have any questions about these terms, please get in touch at hello@syster.company.